How do I get in touch with ESS Universal?
3 easy ways to connect:
What is the difference between the commercial and residential products?
The product sold under ‘Commercial’, and ‘Residential’ are 100% the same. The only difference is we are able to provide quantity discounts for larger volume orders (typically commercial use).
What are my shipping options?
Commercial – Drop ship is the least expensive option. With drop ship, a freight carrier will deliver merchandise to your facility’s address. You or your staff will be required to unload the trailer from the curbside or loading dock; no equipment is provided. Note that most carriers limit your unload time to two hours; additional charges may be added if your unload time exceeds two hours. ESS will communicate directly with the freight carrier and with you, the client, to ensure a smooth delivery.
Residential – Product will be delivered by an LTL [ less than truckload ] truck. Product is palletized and will be removed from the truck by liftgate and lowered onto your driveway. Delivery can be scheduled to a specific time, and a signature may be required. Note: It is the client’s responsibility to transport the product into their residence, & dispose of the wooden pallet.
How is freight calculated?
Commercial – ESS Universal bids out the specific shipment through a variety of freight carrier networks. We choose the lowest price and pass the lowest cost on to you. Depending on order size, ESS may be able to offer FREE shipping.
Residential – Pricing is based upon a grid-system between the following territories: Central, Northeast, Southeast, Southwest, and West. We have calculated the average cost(s) for each territory based upon quantity ordered. Each client is charged accordingly. Canada is treated the same way.
Will I be able to get an appointment for delivery?
Commercial – Yes, you can schedule the specific delivery day and morning [ or afternoon ] time-slot. Note that most carriers limit your unload time to two hours; additional charges may be added if your unload time exceeds two hours.
Residential – Yes, you can schedule a specific window for the product to be delivered, and you may need to sign for delivery.
How long will it take to get my furniture?
Commercial – A typical order will be delivered within 7 – 9 weeks of confirmed order directly to your door. If your order is ‘custom’ it may add an addition 1 – 2 weeks, but we always do our best to advise you of any delays. Depending on quantity, we may be able to ship from our warehouse for delivery within 5 – 7 business days.
Residential – Deliveries will be made within 5 – 7 business days.
Why isn’t there pricing on your website?
At ESS, we are committed to providing superior products at competitive prices. We desire to work with you, and see ourselves as partners in your success. Our sales staff is trained to provide the absolute best pricing available based upon quantities, and styles ordered – request a quote today. For small quantities (what we refer to as “residential” orders), we do offer pricing. See: Residential products.
Why is a deposit required for my order?
At ESS we require a 100% down-payment for the products ordered. This allows production to begin without delay as well as coordination with international freight forwarders to keep costs down as much as possible. Depending on order size/quantity, payment terms are open to negotiation.
Do products meet flammability requirements?
Yes, our mattresses are specifically designed for use in camps, employee housing, hotels, hostels, hospitals [ medium hazard ]. Therefore, our mattresses meet *BS 7177:2008 standards. *Fire test of mattresses, divans, and beds.
How do I clean the mattresses?
The hypoallergenic water-resistant foam mattress cover can be either wiped with a wet cloth, or removed entirely and rinsed in a wash-machine.
Where can I see your furniture?
ESS has Satisfied customers all over the globe, and we would be happy to coordinate a visit between you and a satisfied client nearby. In most instances, ESS can sell you a ‘demo model’ for you to review/test in person. We also have a number of client installation photos and testimonials we are happy to share.
What is the warranty?
ESS universal products are designed for high commercial [ & residential use ]. Our warranties are designed to cover any manufacturer defects on all goods provided. ESS also provides a [ 3 ] year structural warranty on all metal frames.
Is assembly required?
Yes, some assembly is required. It is recommended that two person(s) assemble each product together. At ESS we sell heavy duty products, which means they are not always light. For reference, our Dallas Single over Single [ most popular ] Bed can assemble in just 20 minutes. Allen wrenches and/or power tools are recommended for quick assembly.
What body weight/size can your furniture support?
Each bed platform is rated at 500 lbs except for the Dallas triple bunk bed. We rate each triple platform at 400 lbs. These are certainly Heavy Duty!
Are ESS’ beds and mattresses bed bug resistant?
Yes, at ESS universal all metal bed frames are manufactured with full seam welds on all four sides of the tubing. All phosphate holes are also plugged, not allowing any place for bed bugs to hide. The mattresses are ‘seamless’ again not allowing a bed bug to make residence. Mattresses are also machine washable.
Can I use a credit card?
Commercial – For larger volume orders, ESS accepts checks and/or wire deposits as this enables us to offer the best prices possible.
Residential – Yes, ESS accepts all major credit cards. Payment is powered by Stripe.
Where is your furniture shipped from? Where are you located?
ESS universal is located across the globe, but the USA headquarters are located in Grand Rapids, Michigan
Commercial – Product is manufactured and shipped from China (Port of Xiamen).
Residential – Product is manufactured in China, and shipped from Grand Rapids, Michigan.
Have additional questions? Contact us today.